All of our pieces are made to order, so please allow one to three weeks for your order to ship. if you need it sooner, please email us before placing your order. When checking out, you can choose first class, priority, or priority with signature confirmation, but shipping is in *addition* to the time it takes to make the piece.
All packages are mailed through USPS and a tracking number is sent when your order is completed. If the package is marked "delivered" by USPS, we are not responsible for replacing your item. You can submit a lost package claim with USPS here.
While we understand that the standard is for companies to replace lost or stolen items, as a small business we cannot afford to replace items that are lost once out of our hands.
All that said, we really want you to get your jewelry, so reach out if there's an issue and we will do what we can to help.
Yes, we do. International orders are either shipped via USPS and will be delivered by local post or its affiliates or you can also choose FedEx at checkout for a faster delivery. We are unable to guarantee any delivery time frames. Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country. Other charges and duties may also apply, depending on the items. For more information, please contact your local customs office. We are unable to accept returns, exchanges or repairs from our international customers due to shipping costs.
We accept returns within 10 days of receiving your item, with some exceptions. Email sophie@takeshape-studio if you would like to proceed with a return.
We use recycled sterling silver, yellow bronze, brass, and solid gold. All of our posts on sterling silver or bronze are sterling silver. On gold pieces the entire piece is made of gold.
There is no nickel in any of or products.
Please take care of your jewelry by keeping it clean and away from water, soaps and lotions. Store your pieces in a dry location and in its box. If the piece gets something on it, wipe clean immediately.
Sunshine Polishing Cloths, which are included in every order can be used to clean and polish a variety of metals. To remove tarnish, you scrub your piece with a mixture of water and baking soda and then wash it with soap and dry thoroughly. See our blog for other care information.
Bronze contains copper, and when copper comes into contact with the oils and acids in your skin, it can cause a chemical reaction that produces copper salts. These copper salts can turn your skin green, which is a harmless reaction and will go away on its own. The extent to which bronze will turn your skin green depends on factors such as the amount of time you wear the bronze jewelry, moisture levels, and the pH level of your skin. It's worth noting that not everyone's skin reacts to bronze in the same way, and some people may not experience any discoloration at all.
There are a few things you can do to mitigate: make sure to keep it as dry as possible and take it off while you're sleeping. Some people choose to put a thin layer of clear nail polish on the inside to create a barrier between the metal and your skin.
We choose not to gold plate any of our jewelry, especially rings, because the plating will always rub off and eventually you will have the same reaction to the metal underneath. We use solid bronze because the color of the metal will not rub off and it can always be repolished.
If the green cast bothers you we recommend sticking to silver or solid gold.
Yes, if you have a piece of Take Shape Studio that is in need of repair, please send us an email at sophie@takeshape-studio.com. Some repairs are done for free and some may incur a cost depending on the state of the jewelry.
Yes, you can! We charge half the cost to make just one and we might need you to return the earring you still have in order to match it. Email us for more information. Unfortunately if an item is gold plated from a past collection we can not replace that.
Yes. please join our mailing list to be notified about our sales!
Yes, please email sophie@takeshape-studio.com to inquire. We are also on Faire.
Yes, we are based in Oakland. Please reach out if you want to pick up your order or do a studio visit.
Reach out if we didn't answer your question